These Terms and Conditions set out the rules that govern use of the Sweetsino platform and the relationship between us and registered users. They explain account-holder responsibilities, eligibility criteria, how we manage promotions, banking procedures, and the process for resolving disputes. By registering or using the site you accept these terms and any updates we publish from time to time; please read them carefully and keep a copy for your records.
Account holders must provide accurate, current and complete information when registering and keep that information up to date. We require users to maintain the confidentiality of their login credentials and are not responsible for losses arising from unauthorised access where those credentials have been shared or compromised. Users must notify us promptly of any suspected unauthorised access or security breach.
Access to the platform is restricted to persons who meet our eligibility criteria. You must be at least 18 years old and located in a jurisdiction where use of the services is permitted. We reserve the right to refuse registration or to restrict access if identity, age, location or other eligibility checks cannot be satisfactorily completed.
Users must not use the platform for unlawful purposes, to attempt to evade limits or controls, or to manipulate games or promotions. Abusive behaviour, harassment of staff or other users, and attempts to interfere with platform operation are prohibited. We may suspend or close accounts where we suspect fraudulent, collusive, or otherwise unacceptable activity.
Promotions and bonuses are subject to specific terms and conditions which will be provided when offers are made available. General rules include eligibility restrictions, wagering contribution rates, maximum bet limits whilst a bonus is active, and exclusions for certain payment methods. We may withhold or reclaim promotional credits where we reasonably believe terms have been breached or that activity is abusive.
Deposits must be made from payment methods in the account holder’s name and are subject to identity and payment method verification. Withdrawals may be subject to checks and delays while verification is completed; we will not process withdrawals to third parties. We set minimum and maximum limits which may vary by payment method or account status. We aim to process valid withdrawal requests promptly, but reserve the right to apply reasonable processing times where checks are required.
We may require photographic identification, proof of address and proof of payment before allowing withdrawals. Players can set personal deposit limits and other controls via their account; requests to increase limits may be subject to a cooling-off period.
If you have a complaint about your account or a transaction please contact customer support in the first instance. We will investigate and attempt to resolve matters fairly and promptly. If a dispute cannot be resolved directly, details of independent dispute resolution mechanisms may be provided where available and appropriate.
We may amend these Terms and Conditions from time to time. Material changes will be communicated to account holders by notice on the platform or by email. Continued use of the services following publication of updated terms constitutes acceptance of those changes. If you do not accept revised terms you should stop using the service and close your account.
