At Sweetsino we take responsible gambling seriously. We are committed to keeping play safe and controlled by offering clear tools and guidance so players can set sensible limits and take breaks when needed. Our aim is to support informed choices and to help anyone who needs to slow down or stop their gambling activity.
We prioritise player safety, privacy and fairness. Our approach is to provide transparent information about safer gambling options, to make limits and account controls easily accessible, and to intervene where behaviour suggests a player may be at risk. Players remain ultimately in control of their accounts, and we provide the tools to support that control.
Players can access several account-level controls designed to manage activity and spending. These tools are available from the account or safer gambling section and can be adjusted as required.
Deposit limits allow players to cap how much they add to their account over set periods. Limits can be set to daily, weekly or monthly amounts and can be reduced immediately. Increases to limits may be subject to a cooling-off period to promote considered decisions.
Loss limits help control net outgoings by setting a maximum allowable loss over a chosen timeframe. Players can tailor these limits to their personal circumstances and change them from the responsible gambling area of their account.
Time-based tools include session reminders and reality checks that prompt players after a set duration of play. Players can also take an account break for a number of days or weeks to pause access and reflect on their play habits.
Where a player wants to stop gambling for an extended period, self-exclusion is available. Choosing self-exclusion will restrict access to the account for the selected period and can be extended or made permanent. We take self-exclusion requests seriously and will follow up to ensure the player’s choice is honoured.
If gambling is causing harm, professional support is available. In the UK, organisations such as GamCare and GambleAware provide confidential advice, counselling and practical assistance. Players can also speak to our support team for information on how to use safer gambling tools and how to access specialist help.
