This Privacy Policy explains how Sweetsino collects, uses and protects personal information when you register for an account, use our services or visit our website. We respect your privacy and are committed to handling your data fairly and securely. This page describes the types of information we process, why we process it and the choices available to you.
We collect information that is necessary to provide our services and to comply with legal and safety obligations. This includes data you give us directly, technical information collected automatically and transactional records of account activity.
Personal data covers the information you provide when creating an account or contacting support. Typical items include full name, date of birth, postal address, email address, phone number and copies of identity documents submitted for verification. We also store account credentials and security settings.
Technical data is collected automatically when you use our site or apps. This may include IP address, device and browser details, operating system, app version, log files, and usage data such as pages viewed and time spent. We use this to maintain and improve our services and to keep accounts secure.
Transactional records include deposits, withdrawals, bets, wins and losses, payment method details and other financial information needed to process payments and detect fraud. We retain transaction histories to administer accounts and meet regulatory obligations where applicable.
We use personal and technical data to operate your account, verify identity, process payments, prevent fraud, provide customer support, improve products and comply with legal duties. Data may be used for security monitoring, dispute resolution and communicating important account messages.
We implement administrative, technical and organisational measures to protect information from unauthorised access, disclosure or loss. These measures include encryption of sensitive data, access controls, secure storage systems and staff training on data handling and confidentiality. We regularly review our security practices to respond to evolving risks.
We and our service providers use cookies, web beacons and similar technologies to deliver site functionality, remember preferences, analyse usage and support advertising where applicable. Cookies may be session-based or persistent. You can manage cookie preferences through your browser or via the settings provided on our site, and you may opt out of certain tracking through those controls.
You have rights over your personal information, including the right to access, correct, restrict processing, object to processing, request portability and request erasure where applicable. You may also withdraw any consent you have given, without affecting processing based on consent before withdrawal.
You can review and update much of your account data in your account settings. To request access, correction or deletion of personal information that cannot be changed via your account, contact support at [email protected]. We will respond to legitimate requests and will explain any instances where we cannot comply fully for legal or safety reasons.
We share information with third parties when necessary to provide our services, such as payment processors, identity verification providers, fraud-prevention partners, analytics services and hosting providers. We also disclose information to comply with legal obligations, to respond to lawful requests and to protect the rights, property or safety of users and others. Third parties acting on our behalf are contractually required to protect personal information.
We may update this policy from time to time. Material changes will be communicated on our website or via account notifications. Please check this page periodically to stay informed about how we handle your personal information.
