Support is available to help with questions, account-related issues, technical concerns and general feedback. The support centre handles registration and verification enquiries and can advise on payments, responsible gambling, safer gambling tools and account security. Contact channels include live chat, email and telephone; authorised team members respond promptly and aim to resolve matters to your satisfaction. Use the contacts below for the fastest response.
| Department | Contact |
|---|---|
| Customer support | [email protected] — Live chat and email for account issues, verification and technical assistance. |
| General enquiries | [email protected] — Questions about promotions, terms, licence details and general information. |
| Affiliate enquiries | [email protected] — Partnership enquiries, marketing account support and commission queries. |
| Phone | +44 20 7946 1823 — Local line for urgent assistance, escalation and priority cases. |
| Working hours | Mon–Fri, 09:00–18:00 (UK time); rota cover at weekends. |
Email is the preferred contact method for detailed enquiries, account-related matters, or cases that require documents or explanations. Send your message to [email protected] with a clear subject line and up-to-date contact details to avoid delays. Please attach any relevant files and state your account ID where applicable so staff can review the case and reply promptly.
Support queries are typically handled promptly: most enquiries receive a response within one business day. Simple requests are resolved quickly via live chat or email, while complex account, payment or compliance matters may require additional investigation and take longer to conclude. Response times depend on the issue’s nature and required checks; the support team aims to keep customers informed at every stage.
Have thoughts on Sweetsino's site or features? Please share feedback, suggestions or ideas — every comment helps improve navigation, offers and support. Feedback is reviewed carefully and used to refine the service and enhance the user experience. Submissions are welcome via the help centre or [email protected], and all constructive input is considered when planning future updates.
