Privacy & Data Protection
This Privacy Policy explains how Sweetsino collects, uses and protects the personal information we hold about you when you use our online casino services. We take your privacy seriously and set out below the types of information we collect, how we use it, who we may share it with and the controls available to you.
Types of data we collect
Personal data
When you register an account we collect personal details such as your name, date of birth, contact details (email and telephone), residential address and identity documents where required for verification. We also record account credentials, communication preferences and any information you provide when contacting customer support.
Technical data
We collect technical information about your device and connection to our site, including IP address, browser type, operating system, device identifiers, pages visited, session times and error logs. This data helps us keep the service running, detect fraud and improve performance.
Transactional data
We store payment and transaction details needed to process deposits and withdrawals, betting and play history, deposit limits and bonus activity. Where required, third-party payment providers will hold additional payment information in line with their own policies.
How we use your information
We use your data to provide and operate your account, process deposits and withdrawals, carry out identity and anti-fraud checks, personalise your experience, manage responsible gambling tools, handle queries and comply with legal obligations. We may also use aggregated, non-identifying data for analysis and service improvement.
Data protection practices
We implement technical and organisational measures to protect your information, including encryption during transmission, access controls, secure storage and regular security reviews. Staff who handle personal data are trained on privacy and bound by confidentiality obligations. We retain personal data only for as long as necessary to provide services, fulfil legal obligations and resolve disputes.
Cookies and tracking technologies
We use cookies and similar technologies to enable site functionality, remember preferences, measure performance and support analytics and advertising services. You can control cookie settings via your browser or device and opt out of some tracking services. Our cookie page explains the categories we use and how to manage them.
Your rights
You have rights to access the personal data we hold about you, request correction, request deletion in certain circumstances, restrict or object to processing and request portable copies of your data. You may also withdraw consent for marketing communications at any time. To exercise your rights please contact [email protected].
Access, correction and deletion of data
Requests to access, correct or erase data will be handled in line with applicable law. For identity-sensitive requests we may ask for proof of identity before making changes. In some cases we cannot delete data if retention is required by law, for example for anti-money-laundering checks or financial record-keeping.
Information sharing and third parties
We share personal data with service providers who support our operations, such as payment processors, fraud prevention services, analytics providers and hosting partners. These parties act as processors and are contractually required to safeguard your data. We may also disclose information where required by law or to protect our rights.
Privacy policy updates
We may update this policy from time to time. Any material changes will be posted on this page and, where appropriate, we will notify you by email or in your account. Please check this page periodically for the latest information.