Contact Our Support Specialists
If you need help with account queries, verification, deposits, withdrawals, technical issues or general feedback our team is on hand to assist. We aim for timely, practical replies and can guide you through verification steps, deposit limits, bonus terms or site features. For partnership or press enquiries please use the appropriate contact below. Live chat and phone support are available during working hours and email replies are usually sent within a few hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; typical reply within a few hours) |
| General enquiries | [email protected] (site, accounts and payments) |
| Affiliate enquiries | [email protected] (partner team) |
| Phone | +44 20 7946 1582 (Mon-Sun, 08:00-00:00) |
| Working hours | Mon-Sun, 08:00-00:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or where documents are required. Please send messages to [email protected] with a clear subject line and up-to-date contact details to avoid delays. Include your account ID and a brief description so our team can review and respond promptly, typically within 24 hours on business days.
Send Us a Message
Response Time
Our support team aims to respond quickly. Most enquiries receive a reply within one business day, typically via live chat or email. Complex cases requiring document checks or payment investigations can take longer depending on their nature, sometimes several days. We’ll keep you updated during the process and aim to resolve issues as promptly as possible.
Feedback
We welcome your feedback, suggestions and ideas to help improve the site. Please tell us about any issues, feature requests or content you'd like to see added. All messages are reviewed carefully and used to shape updates and improve the user experience. Send your thoughts via [email protected] or use the feedback form in your account.